Christian Munoz Palos
La Puente,CA
Summary
Reliable worker offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in slight management areas and flexible with changing business needs.
Overview
2
2
years of professional experience
Work History
Cashier/server
BMW Management
West Covina, CA
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Upsold additional products and services to customers, increasing revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
William Workman High School
City Of Industry, CA05.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Conflict Resolution
- Issue Resolution
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Order Taking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/server
BMW Management
08.2022 - Current
High School Diploma -
William Workman High School